Terms & Conditions

TERMS OF SERVICE AGREEMENT

AOV Agro foods Pvt. Ltd. (AOV) is the licensed owner of the brand AOV FarmAge. Please read the terms of this Term of Service Agreement (“Website”) carefully. By using the website – aovfarmage.com (“Website”), or the AOV FarmAge mobile application on IOS or Android device including phones, tablets or any other electronic device (“AOV FarmAge App”), or the mobile site, aovfarmage.com (“Msite”), whereas the Website, the AOV FarmAge App and the Msite are together referred to as (the “Platform”), or purchasing products from the Platform you agree to be bound by all of the terms and conditions of this Agreement.

For the purposes of this Agreement, wherever the context so requires “You” or “User” shall mean any person including any natural or legal person who uses the Platform or buys any product from the Platform using any computer systems or other devices including but not limited to any mobile device, handheld device and tablets.

AOV may alert you of the amendments by indicating on the top of this Agreement the date it was last revised or by any other means. The amended Agreement will be effective immediately after it is posted on this Platform. Your use of the Platform following the posting of any such amendments will constitute continued acceptance of the Agreement including the amendments thereof.

This Agreement includes, and incorporates by reference, the policies and guidelines referred to in this Agreement. In the event of any conflict between the terms of this Agreement and any provision of such polices and guidelines, the terms of this Agreement shall prevail in relation to the subject matter hereof and the terms of such polices and guidelines shall prevail in relation to the subject matter thereof. You are strongly advised to carefully read all such policies and guidelines, as available on the Platform.

This Agreement governs your use of this Platform, use of the trade name – AOV Agro Foods Private Limited (“Business Name”), offer of products for purchase on this Platform, and / or your purchase of products available on this Platform.

 

AOV reserves the right to amend the Agreement at any time by posting such amendments or the amended Agreement on this Platform.

AOV encourages you to review this Agreement whenever you visit the Platform to make sure that you understand the terms and conditions governing the use of the Platform and / or the purchase of products. This Agreement does not alter in any way the terms or conditions of any other written agreement you may have with AOV for other products or services. In the event of any conflict between the terms of this Agreement and any other agreement executed with you, the terms of such other agreement shall prevail in relation to the subject matter thereof

If you do not agree with this Agreement (including any policies or guidelines referred to herein), please immediately terminate your use of the Platform. If you would like to print this Agreement, please click the print button on your browser toolbar.

PLATFORM
Content, Intellectual Property.

In addition to making Products available, this Platform also offers information and marketing materials. This Platform also offers information, both directly and through indirect links to third-party websites, mobile application about nutritional and dietary supplements. AOV does not always create the information offered on this Platform; instead the information is often gathered from other sources. To the extent that AOV does create the content on this Platform, such content is protected by intellectual property laws of the India, foreign nations, and international bodies. Unauthorized use of the material may violate copyright, trademark, and/or other laws.

You acknowledge that your use of the content on this Platform is for personal, non-commercial use. Any links to third-party websites and mobile applications are provided solely as a convenience to you. AOV does not endorse the contents on any such third-party websites and mobile applications. AOV is not responsible for the content of or any damage that may result from your access to or reliance on these third-party websites and mobile applications. If you link to third-party websites, you do so at your own risk.

Eligibility

Persons who can form legally binding contracts under Indian Contract Act, 1872 (Act) are only eligible to use the Platform. Persons who are “incompetent to contract” within the meaning of the Act are not eligible to use the Platform. If you are under the age of 18 years (minor), you shall not register as a user and shall not transact on or use the Platform. Legal guardian or parents can transact or use the Platform on behalf of minor. AOV reserves the right to terminate your membership and/or refuse access to the Platform upon acquiring actual knowledge that you are under the age of 18 years.

Use of Platform

AOV is not responsible for any damages resulting from use of this Platform by anyone. You will not use the Platform for illegal purposes. You will (1) abide by all applicable local, state, national, and international laws and regulations in your use of the Platform (including laws regarding intellectual property), (2) not interfere with or disrupt the use and enjoyment of the Platform by other users, (3) not resell material on the Platform, (4) not engage, directly or indirectly, in transmission of “spam”, chain letters, junk mail or any other type of unsolicited communication, and (5) not defame, harass, abuse, or disrupt other users of the Platform License. By using this Platform, you are granted a limited, non-exclusive, non-transferable right to use the content and materials on the Platform in connection with your normal, non-commercial, use of the Platform. You may not copy, reproduce, transmit, distribute, or create derivative works of such content or information without express written

Opt Out Procedure

You may choose to opt out from receiving future marketing and solicitation communications by following the steps below. You may also choose to opt out, via sending your email address to: support@aovfarmage.com

PRODUCTS
Terms of Offer

This Platform offers for sale various products including food products (the “Products”). By placing an order for Products through this Platform, you agree to the terms set forth in this Agreement.

Customer Solicitation

Unless you notify in writing our advisors, of your intention to opt out from further direct and indirect marketing communications and solicitations, you are agreeing to continuing to receive emails, calls and messages through other mediums which AOV may adopt from time to time including but not limited to text messages for soliciting Products.

Proprietary Rights

AOV has proprietary rights and trade secrets in the Products. You shall not copy, reproduce, resell or redistribute any Product manufactured and/or distributed by AOV. We also have rights to all trademarks and trade dress and specific layouts of this Webpage, including calls to action, text placement, images and other information.

DISCLAIMER OF WARRANTIES

Your use of this Platform and/or products are at your sole risk. The Platform and Products are offered on an “as is” and “as available” basis. To the extent permitted under applicable laws, AOV expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose and non-infringement with respect to the Products or Platform contents, or any reliance upon or use of the Platform content or Products.

Without limiting the generality of the foregoing, AOV makes no warranty: That the information provided on this Platform is accurate, reliable, complete, or timely. The links to third-party Platforms are to information that is accurate, reliable, complete, and timely.

No advice or information, whether oral or written, obtained by you from this Platform will create any warranty not expressly stated herein as to the results that may be obtained from the use of the Products or that defects in products will be corrected.

LIMITATION OF LIABILITY

The entire liability of AOV and your exclusive remedy, in law, in equity, or otherwise, with respect to the Platform content and Products and/or for any breach of this Agreement is solely limited to the amount you paid in last one month from any such claim arising, less shipping and handling costs and taxes, for Products purchased via the Platform.

To the extent permitted under applicable laws, AOV will not be liable for any direct, indirect, incidental, special or consequential damages in connection with this Agreement or the Products in any manner, including liabilities resulting from (1) the use or the inability to use the Platform content or Products; (2) the cost of procuring substitute Products or content; (3) any Products purchased or obtained or transactions entered into through the Platform; or (4) any lost profits you allege.

INDEMNIFICATION

You will release, indemnify, defend and hold harmless AOV and any of its contractors, agents, employees, officers, directors, shareholders, affiliates and assigns from all liabilities, claims, damages, costs and expenses, including reasonable attorneys’ fees and expenses, of third parties relating to or arising out of (1) this Agreement or the breach of your warranties, representations and obligations under this Agreement; (2) the Platform content or your use of the Platform content; (3) the Products or your use of the Products ; (4) any intellectual property or other proprietary right of any person or entity; (5) your violation of any provision of this Agreement; or (6) any information or data you supplied to AOV. When AOV is threatened with suit or sued by the AOV, AOV may seek written assurances from you concerning your promise to indemnify AOV; your failure to provide such assurances may be considered by AOV to be a material breach of this Agreement. AOV will have the right to participate in any defense by you of a third-party claim related to your use of any of the Platform content or Products, with counsel of AOV choice at its expense. AOV will reasonably cooperate in any defense by you of a third-party claim at your request and expense. You will have sole responsibility to defend AOV against any claim, but you must receive AOV prior written consent regarding any related settlement. The terms of this provision will survive any termination or cancellation of this Agreement or your use of the Platform or Products.

ORDERING AND PRICING

The quantity of any Product ordered by you and the quantity of Product supplied to you may vary. Please note that while we take utmost care to supply exact quantity of Product ordered by you, due to the nature of Products, it is not possible that the exact quantity of Product that you have ordered will be supplied.

The price displayed on the Platform is in relation to the particular quantity of Product as provided on the Platform and against such Product. Therefore, the price displayed for your order will also be on the basis of the weight / description of the Product ordered by you. However, the actual amount charged to you will be on the basis of the actual amount / quantity of Product delivered to you. Any difference in estimated price and actual price shall be adjusted by making a refund by AOV or payment of difference by you to AOV. Any excess amount paid by you shall be refunded to you and the mode of refund shall be as determined by AOV from time to time, such as, credit through AOV FarmAge points which you may use to pay future order. Any additional amount that you are liable to pay, shall be collected at the time of delivery of the Product.

Delivery, Handling Charges and Taxes

AOV may charge such delivery and handling charges as it may in its sole discretion determined from time to time and applicable taxes. Delivery / handling changes may be applicable for small orders as AOV will notify from time to time in its sole and absolute discretion, without giving any prior notice, may revise such all-inclusive charge. In normal operating condition delivery will be made within 2 hours by our in-house logistics team.

Cancellation, Refund & Return Policy

 

  1. Your satisfaction is our primary concern. If you receive a damaged product, you can return it to our Customer Service Representative during delivery, or contact us on +91 9650833800 or drop a mail to support@aovfarmage.com
  2. Most online store allow returns of items with a receipt, although some perishables such as meat/chicken/fish may not be returnable after receiving. So you are requested to check and receive only if product is same as for your order and in good condition.
  3. If payments made through electronic means like debit card, credit card, net banking, UPI, wallet etc. refund shall be made using the same payment mode or you can opt for AOV FarmAge points/wallet which you can utilize to pay for future orders.
  4. If you have opted for COD, you don’t need to pay, when you are not receiving the product.
  5. Debit card, credit card, net banking, UPI, Wallet etc. refunds will be initiated within 5 business days depending on your financial institution.
  6. If your order is cancelled and has not been dispatched and you have already paid your refund will be processed as per refund procedure mentioned in clause 3 above.
  7. If you are cancelling order before delivery and you have already paid, refund will be processed as per refund procedure mentioned in clause 3 above.
  8. Refunds will be made for full amount paid for order/items cancellers.

 

Modification

Prices for our Products are subject to change without notice. We reserve the right at any time to modify or discontinue the Products (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Products.

Accuracy of Billing and account Information

AOV reserves the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. You agree to provide current, complete and accurate address, contact and account information for all purchases made at Platform.

GENERAL
Force Majeure

AOV will not be deemed in default hereunder or held responsible for any cessation, interruption or delay in the performance of its obligations hereunder due to earthquake, flood, fire, storm, natural disaster, act of God, war, terrorism, armed conflict, labor strike, lockdown, or boycott.

Cessation of Operation

AOV may at any time, in its sole discretion and without advance notice or intimation may cease operation of the Platform and distribution of the Products.

Entire Agreement

This Agreement including the policies and guidelines included herein by reference comprise the entire agreement between you and AOV and supersedes any prior agreements pertaining to the subject matter contained herein.

Effect of Waiver

The failure of AOV to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect.

Governing Law and Jurisdiction

This Platform originates from the J 18 Sector 18, Noida (UP). This Agreement will be governed by the laws of India and shall be subject to the exclusive jurisdiction of Courts in the State of UP.

Waiver of Class Action Rights

By entering into this agreement, you hereby irrevocably waive any right you may have to join claims with those of other in the form of a class action or similar procedural device. Any claims arising out of, relating to, or connection with this agreement must be asserted individually.

Termination

AOV reserves the right to terminate your access to the Platform without advance notice if it reasonably believes, in its sole discretion, that you have breached any of the terms and conditions of this Agreement. Following termination, you will not be permitted to use the Platform and AOV may, in its sole discretion and without advance notice to you, cancel any outstanding orders for Products. If your access to the Platform is terminated, AOV reserves the right to exercise whatever means it deems necessary to prevent unauthorized access of the Platform. This Agreement will survive indefinitely unless and until AOV chooses, in its sole discretion and without advance notice or intimation to you, to terminate it.

Domestic Use

AOV makes no representation that the Platform or Products are appropriate or available for use in Domestic locations. Users who access the Platform from one Plant do so at their own risk and initiative and must bear all responsibility for compliance with any applicable local laws.

Assignment

You may not assign your rights and obligations under this Agreement to anyone. AOV may assign its rights and obligations under this Agreement in its sole discretion and without advance notice to you.

Severability

In the event that any provision of this Agreement is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from the Agreement, such determination shall not affect the validity and enforceability of any other remaining provisions.

Privacy

We are committed to keeping all such sensitive data/information safe at all times and ensure that such data/information is only transacted over secure website [of approved payment gateways which are digitally encrypted], and provide the highest possible degree of care available under the technology presently in use.

Agreement to be bound

By using this Platform or ordering Products, you acknowledge that you have read and agree to be bound by this Agreement and all terms and conditions on this Platform.

You Agree and Confirm

  • That in the event any product delivery is delayed or is returned from its destination on account of a mistake by you (e.g. providing the wrong name or address or other incorrect/misleading information), any additional costs incurred by the Company for re-delivery of the product(s) shall be borne by you
  • We will not be held responsible for any delay or failure to make delivery of your order if the delay or failure arises from any cause which is beyond our reasonable control.
  • You agree to use the services provided by the Company for lawful purposes only, and comply with all applicable laws and regulations while using/accessing and transacting on the Website/APP.
  • You will provide authentic and true information in all instances where any information is requested of you. The Company reserves the right to confirm and validate the information and other details provided by you at any point of time.
  • If at any time, the information provided by you is found to be false or inaccurate (wholly or partly), May shall have the right in its sole discretion to reject registration, cancel all orders, and debar you from using its services and other affiliated services in the future without any prior intimation whatsoever, and without any liability to you.
  • You are accessing the services made available by the transacting at your sole risk and are using your best and prudent judgment before entering any transaction through the website / APP.
  • Before placing an order, you acknowledged to have checked and reviewed the product description carefully and in sufficient detail. By placing an order on the Website/APP, you agree to be bound by the conditions of sale included in the item’s description without exception.
  • Notwithstanding the right of the AOV FarmAge on cancellation of the order, any Product in the order may be replaced by the AOV FarmAge in case of unavailability or for other   reasons outside the control of the AOV FarmAge, subject to you may refuse to accept such replacement/substitute product. For such cancellations, the Company will refund the payment of the order/product, if any, made by you under the relevant order as for refund & return policy.
CONTACT US

Please contact us for any questions or regarding this Platform at support@aovfarmage.com or contact us +91 9650833800

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